privacy policy

INTRODUCTION

This Privacy Policy covers our treatment of “personal information”, defined as information or an opinion about an identified individual or an individual who is reasonably identifiable, in line with the Privacy Act 1988 (Cth). When you interact with The Skin Insider, you are trusting us with your information and we are aware of the importance of protecting your privacy and personal information. The Skin Insider (we, us, our) as operated by Anjali Tiscia (ABN: 12 881 860 676) is an online health platform intended to provide information about health and related subjects, as well as online healthcare services operated by accredited and qualified health professionals.  

Please take a moment to read this Privacy Policy as it describes what happens to your personal information that is collected via our website at www.theskininsider.com, via mailing list prompts or as a result of you utilising our website or services.

WHAT INFORMATION DO WE COLLECT?

At The Skin Insider, the kind of personal information that we collect from you will depend on how you use the website. The types of personal information we may collect about you include:

• your name;

• your contact details, including email address and/or phone number;

• information you provide to us through surveys, questionnaires or forms;

• health-related information as a result of accessing our services as consented to by you; 

• information about your access and use of our site, including through internet cookies;

• information about products and services that we have provided to you or you have enquired about;

• your browser session, device and network information, geo-location, page views, search queries and/or browsing behaviour;

• any other personal information that you provide to us either directly or indirectly through use of our site, associated social media platforms, associated applications or directly to our employees or contractors

HOW WE COLLECT YOUR PERSONAL INFORMATION

We will collect and hold your personal information in a lawful and fair manner. We collect your personal information directly from you when you:

• input such information into our website, associated questionnaires or forms or associated social media profiles;

• make an enquiry in relation to the information, goods or services provided on our website;

• correspond with us, such as when you complete our online forms, health questionnaires, in writing by email or by telephone or video conferencing;

• consult with our health professionals or participate in our health programs or other services;

• join our group(s) on social media;

• complete a customer satisfaction or market research survey

OUR PURPOSES FOR HANDLING YOUR PERSONAL INFORMATION

We collect, hold, utilise and disclose personal information to:

• provide you with the best service experience possible on the website and through our services;

• offer and provide you with our goods and services, including to contact you about current information, updates, upcoming programs, upcoming appointments or other reminders; 

• allow for internal record keeping and administrative purposes;

• ensure seamless management of health conditions with history, progress, updates and plans thoroughly recorded;

• perform analytics, market research and business development;

• communicate with you about the provision of our goods and services as well as any announcements or updates;

• comply with our legal and regulatory obligations; 

• otherwise to manage our business and website generally

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose personal information in accordance with the Privacy Act, specifically to:

• our employees, contractors and/or related entities;

• third party service providers to enable them to provide their services, including but not limited to cloud service providers, professional advisors, IT service provides, data storage, web-hosting, marketing or advertising providers and social media partners;

• payment system operaters;

• sponsors or promoters of any competition we run;

• courts, tribunals, regulatory authorities and law enforcement officers, as required by law;

• third parties to collect and process data, such as Google Analytics

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure, or where we are required or authorised by law. Where personal information is disclosed to third parties, we take measures to ensure that your personal information is protected by these third parties in a manner that is equal to those provided under this Privacy Policy.

At times we may utilise an overseas service provider to provide services to us, like cloud storage. By providing us with your personal information, you consent to your personal information potentially being stored overseas. 

PROTECTION OF PERSONAL INFORMATION

We will keep personal information as secure physical records, either electronically or in our internal intranet system. We will destroy, or de-identify personal information once it is no longer needed for a reasonable purpose or required to be kept by law. We will ensure any collected personal information is only accessed by those who require access to it to do their job.

We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed as we cannot guarantee the security of any information that is transmitted to or by us or you over the internet.

ACCESSING AND CONTROLLING YOUR PERSONAL INFORMATION

By providing personal information to us through the use of our website and associated social media platforms or other forms, you are aware that we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You are not obliged to provide us with any of your personal information, however this may impact your usage of this website and the products/services offered on or through it.

If you wish for access to the personal information we hold about you, you can make a request by contacting us using the details outlined below. We may on rare occasions refuse you access and are not obligated to correct any of your personal information if we do not agree that it requires correction, however in both of these circumstances we will provide you with a written notice stating our reasons for refusal of correction. Adjusting or provision of your information from us may incur an administrative fee that is payable by you.

If you believe we have breached the Australian Privacy Principles in line with the Privacy Act 1988 (Cth) and wish to make a complaint, please contact us using the details outlined below and provide details of the alleged breach. We will investigate your complaint and respond to you in a timely manner outlining the steps we will take. 

You can unsubscribe from our email database at any time, please contact us using the details below or by using the opt-out facilities provided in the email communication.

COOKIES AND OTHER TRACKING TECHNOLOGIES 

From time to time we may use internet cookies on our website. A cookie is a small text file with small pieces of data that are used to identify your computer as you use a network. This information will help to better adapt the website to suit personal preferences and requirements. Cookies alone do not divulge your personal information, however they allow third parties such as Google to advertise our website based on your browsing.  

LINKS TO OTHER WEBSITES

The Skin Insider website contains links to other websites. Note that we do not have control over these websites and are not responsible for the protection and privacy of any personal information that you provide whilst visiting these websites. 

AMENDMENTS

We may, at any time, at our discretion and without notice, vary this Privacy Policy by publishing the amended Privacy Policy on The Skin Insider. We recommend you check our website regularly to ensure you remain up-to-date with our current Privacy Policy. The last update to this document was August 2024.

HOW YOU CAN CONTACT US ABOUT THIS POLICY

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle and disclose your personal information, including if you wish to withdraw consent to the collection of your personal information, please email us at info@theskininsider.com.